Captain Cooks Casino Review in Canada
Captain Cooks Casino Overview in Canada
Captain Cooks online casino offers a small but comprehensive selection of games, all developed by Microgaming. Get ready to discover the generous welcome bonus and other promotions.
- 500+ titles from Microgaming
- Good selection of slots, table games, and scratch cards
- Top licences including MGA, UKGC, and KGC
- Mobile app available
Pros and Cons
Captain Cook casino reviews are incomplete without advantages and disadvantages. Let’s compare:
- The payout rate is very high
- Offers a 100% bonus
- A huge variety of games like craps, blackjack, bingo, baccarat, roulette, video poker, and slots
- Works well on mobile devices
- Agents are friendly and available 24/7
- The minimum balance for some deposit methods is pretty high
- Doesn’t offer some commonly spoken languages like Spanish
Captain Cooks Casino Review in Canada
- Launched in 2000
- Owned by Fresh Horizons Ltd.
- eCOGRA safe & fair report
- Great assistance for responsible gaming
Even if relying on Microgaming titles only, Captain Cooks offers a good selection of games and some pleasant surprises. You’ll also find a generous Welcome Bonus where new players are offered a unique promotion where they can receive 100 chances to win the Mega Money Wheel progressive jackpot slot for just a small initial deposit, as well as great Captain Cooks Casino customer service. So let’s have a look at what makes it a place where all players from Canada should stop and play.
History of Captain Cooks Casino
Launched in 2000, Captain Cooks Casino was a legacy Microgaming website with virtually all its games coming from this single software developer. The casino takes its name from the famous British explorer, Captain James Cook, who is renowned for his voyages of discovery in the 18th century. The theme of exploration and adventure is reflected in the casino’s branding and design. Today, it exists under the international Casino Rewards Program and, among a number of gaming licences, has a Canadian one from the Kahnawake Gaming Commission.
Captain Cooks Casino Software and Technology
In common with virtually all the online casinos under the Casino Rewards program, Captain Cooks Casino runs on Microgaming software. To this end, you’ll find stress on slots, with hundreds of their excellent titles waiting to be played. As part of the Captain cooks casino reviews, it’s clear that as a well-rounded games provider, Microgaming also has a large number of table games on offer, including many varieties of both poker and blackjack, as well as roulette and baccarat. Using a single software company might sound very limiting. But in a Captain cooks casino review, it’s highlighted that on the positive side, a single software platform translated to less downtime or issues, with the website experiencing fewer outrages or glitches, thanks to the software running smoothly.
Captain Cooks Casino has been designed to operate seamlessly across all platforms, whether PC or mobile, making Captain cooks casino mobile experience top-notch. The main site offers players two options: a no-download casino and a downloadable desktop. Obviously, the vast majority of Canadian players, who might have come across Captain cooks casino Canada review, will be accessing the website via their mobile phones. To this end, many will utilise the Instant Play site, which runs within your mobile’s own web browser. However, it’s worth noting that the Instant Play portal only offers a limited number of games when compared with the downloadable site. In truth, this is nothing more than a Microgaming problem, as it means the casino, even with its Captain cook casino Canada prestige, is missing out on new and innovative games from other game providers like Evolution, Playn’GO, and NetEnt.
Whether you’re planning to make a deposit or grab some Captain Cooks Casino rewards, you’ll need to download the Captain Cooks Casino software. This can be found on the Captain Cooks Casino online website and will take less than a minute.
- Use the Captain Cooks login to enter your account.
- Click the “Account Details” icon at the top right-hand corner.
- Go to “Settings” and then “Install.”
You may have to accept a pop-up. Then the Captain Cook Casino download will install itself, allowing you to begin playing more or less instantly.
Captain Cooks Casino Mobile App
For the thousands of players making use of the mobile version of the website, there’s an exclusive Captain Cooks Casino mobile app. Apple device owners are out of luck as there’s no iOS app version. But don’t despair, as the mobile website works perfectly well without the need for a separate app, with an intuitive layout that lets your fingers find all the options quickly and efficiently.
One quite major issue we noticed was that the mobile version of the website offers a more limited number of games when compared with the PC version. The difference is noticeable, with only 300 games available for mobile players. These include just 100 slots, along with 10 roulette and 10 blackjack variants. The problem here is that a large number of Microgaming slots are simply too old to work well on the latest mobile software. As far as the range of operating systems needed to run the Captain Cooks Casino software, iOS devices require version 9.0 and Android 6.0.
Captain Cooks Casino Games Selection
As you’d expect with Microgaming as the main games supplier, Captain Cooks Casino Canada’s games lobby is dominated by slots. In fact, there are over 500 titles to choose from. These range from games with both low and high variance to progressive Captain Cooks Casino jackpots like Mega Moolah, with the possibility of landing some eye-watering amounts of cash winnings. Several captain cooks casino reviews have shown how they compare with other casinos.
|Casino||Captain Cook Casino||888 Casino||Casumo||JackpotCity|
|Live Dealer Games||—||✔||✔||✔|
Though all the slots are products from the game provider Microgaming, this doesn’t make them any less popular than the slots at Captain Cook Casino online. In truth, it’s not just this single producer’s games on offer but also all the games from Microgaming’s partner studios. You’ll find a mix of both the old and the new, with some slots offering life-changing wins, whereas others are completely ordinary. With over 290 unique slot titles to choose from, you’re guaranteed to find something to your taste, as noted in several captain cook casino reviews. The slots are divided into three categories: “5-reel slots,” “3-reel slots,” and “Progressives.” All the slot games are continuously being updated, and new titles appear almost every month. For those slots lovers who are looking for the biggest wins, then Captain Cooks online Casino won’t let you down as they offer some great progressive jackpot slots, including Mega Moolah, Treasure Nile, Cash Splash, and Roulette Mega Moolah, to name but a few.
It’s worth mentioning that Captain Cooks Casino has around a dozen scratch card games. These are based on popular slot games and include titles such as Avalon, Poke the Guy, Thunderstruck II, Immortal Romance, and Lost Vegas.
Video poker players are well-catered at Captain Cooks Casino mobile platform. You’ll discover a multitude of variants that include Deuces Wild, Jacks or Better, and even rarer variations like Louisiana Bonus Poker. Games are divided into categories like Single Hand Poker, Multi-Hand Power Poker, and Multiplier-Enhanced Level-Up Poker. However, there’s a glaring admission in that you won’t find any versions of Texas Hold’em.
There’s no shortage of table games on offer at the Captain Cook casino Canada platform, with a good variety of the most popular and well-known activities. You’ll find many versions of the classic game of blackjack, as well as roulette, baccarat, and poker. Whether you’re a total newbie or an experienced old hand, there’s something new and fresh for every level of play. Titles include Vegas Strip Blackjack, Redeal Blackjack, and Three Wheel Roulette.
Captain Cooks Promotions, Bonuses, and Rewards
The Captain Cooks Casino Canada Welcome Bonus for all new Canadian players signing up for the first time is based on your first five deposits. The first one of these gives you a chance to win CAD$1 Million, thanks to 100 Captain Cooks Casino Free Spins on the Mega Money Wheel slot. To access this and more, ensure you use the correct Captain cooks login. And all for the minimum deposit of just CAD$5. Technically, this works out as a free CAD$25, which is equal to 100 wagers worth CAD$0.25 per spin.
For both the second and fifth deposits, players receive a 100% matched bonus of up to CAD$100 to be used on the slots. There’s a CAD$150 bonus for the third deposit. When you’re ready to capitalize on these offers, just proceed with the Captain cook casino login. Finally, the fifth bonus rewards players with a 25% matched bonus up to CAD$125. Totaled up, all new players get CAD$500 for the Welcome Bonuses combined. No separate bonus codes are needed. All you have to do is simply use the Captain Cooks Casino online sign up and make your first deposit.
The only eligible slot for the first Welcome Bonus is the Mega Money Wheel progressive slot, which comes with 5 reels and a total of 25 pay lines, along with a less-than-stellar Captain Cooks Casino RTP of 88.12%. Though the idea of becoming an instant millionaire sounds very tempting, be aware that the wagering requirements for the first two portions of the Welcome Bonus are subject to a 200x rollover. This means that before you can make any withdrawals, you’ll need to have wagered a total of CA$1,500 on the slots. When compared with other offers, the offer isn’t that breathtaking.
|Casino||Captain Cooks Casino||888 Casino||Casumo Casino||Betsafe Casino|
|Welcome Bonus||100 Free Spins||88 Free Spins + CA$1,500||CAD$500||CAD$1,000|
Though the bonus balance can’t be withdrawn, your cash balance can. However, if you do make a cash withdrawal, you risk forfeiting your bonus. Finally, remember that you can only withdraw any winnings stemming from the Captain Cooks Casino mobile bonuses once you’ve completed the wagering requirements.
All players at Captain Cooks Casino are automatically enrolled in the Casino Rewards Loyalty Program. This consists of six status levels, with each offering better and better prizes and promotional rewards. Every time you wager on a game, you’ll be rewarded with Status Points that can be redeemed for new bonuses, entries into the Time of Your Life Sweepstakes and VIP Lucky Jackpot, birthday gifts, and much more. Once you climb to a new Status Level, you’re guaranteed to stay there for at least one month. Though you’ll need to continue to play to maintain your new level, it gets progressively easier the further up you go. As far as a Captain Cooks Casino no deposit bonus goes, we’re afraid the casino doesn’t offer one.
Captain Cooks Casino Payment Methods and Banking
All major credit and debit cards are accepted at Captain Cooks Casino. In addition, e-wallets, bank transfers, and pre-paid vouchers are common means by which players from Canada can top up their casino accounts. Four currencies are accepted: Euro, Canadian Dollars, US Dollars, and Great British Pounds Sterling. You can see a summary of all the payment methods in the table below.
|Payment Method||Deposit Minimum||Time For Deposit||Withdrawal Minimum||Withdrawal Maximum||Time for Withdrawal|
|Visa||CAD$1||Instant||CAD$50||CAD$4,000 per week||3 Days|
|Mastercard||CAD$1||Instant||CAD$50||CAD$4,000 per week||3 days|
|Bank Wire Transfer||CAD$1||—||CAD$300||CAD$4,000 per week||6 – 10 Days|
|eCheck||CAD$1||Instant||CAD$50||CAD$4,000 per week||2 – 3 Days|
|Skrill||CAD$1||Instant||CAD$50||CAD$4,000 per week||1 – 3 Days|
|Neteller||CAD$1||Instant||CAD$50||CAD$4,000 per week||1 – 3 Days|
All reputable and licensed online casinos are now required to perform KYC (Know Your Customer) checks on all players who are making Captain Cooks Casino withdrawals. This is legally mandated, so no after what your feelings might be about privacy, your only means of collecting any winnings is by complying. The idea behind these measures is to combat underage gambling and money laundering. This is done by providing official documents in order to verify your age and identity. Acceptable documents include a driver’s licence, a passport, as well as a utility bill in your name that’s less than 3 months old. Furthermore, you must show proof of ownership of the financial account you’re using to make deposits. In many cases, Captain Cooks casino has asked for various documents to be Notarised.
Captain Cooks Casino Registration Process
Follow the steps below to register at Captain Cooks Casino. It’s quick and simple, and you should be playing in no time.
- On the casino website, click the “Play Now” button.
- Fill in the required details. These are things like full name, age, and address.
- Now enter your gender, date of birth, and any other information related to your account
- Tick the boxes to show you’ve read the terms and conditions.
- Check your email for a confirmation link.
Captain Cooks Casino Customer Service
Customer support is the same for all 28 online casinos under the Casino Rewards umbrella and begins with a 24/7 Live Chat option. In theory, being able to speak directly with a knowledgeable and helpful service agent is a boon for any player experiencing problems on the platform, as it means that a solution to any issues or problems can be found within minutes. However, this isn’t the case here with Captain Cooks Casino. The Live Chat is “staffed” by bots that are programmed to give automated responses. Many of the online reviews we found about the site spoke of their frustration of not finding a real person, especially when they had a genuine problem. Though we couldn’t find a physical Captain Cooks Casino phone number, they do offer an email: [email protected].
Live Casino at Captain Cooks in Canada
Real Dealer Studios, which is partnered with Microgaming, is responsible for a number of live dealer table games. However, we must point out that the term “live dealer” is a little misleading. Most casino players will understand that this term means games held in real-time with a real person responsible for dealing the cards or placing the ball in the spinning roulette wheel. But the version on Captain Cooks casino, like most of the so-called live dealer games across all the Casino Rewards online casino websites, is something altogether different.
Known as Real Dealer games, they feature small video clips that are integrated within the gameplay. So certain actions will trigger different clips. In truth, the system works pretty well. But it’s still a long way from the genuine live dealer experience for the simple reason that players cannot interact with their dealers. After all, part of the whole casino experience is the banter between dealers and other punters sitting at the same table.
Captain Cooks Casino Security and Fairness
Having been around since 1999, Captain Cooks Casino is far from being an unreliable and fly-by-night setup. With some of the world’s most reputable gaming licences under its belt, including those from the super-strict UK Gambling Commission and the Malta Gaming Authority, all Canadian players can rest assured the site is both trustworthy and secure.
All personal and financial information is kept away from prying eyes using 128-bit SSL encryption. This hides all information as it’s transmitted over the Internet, meaning that scammers and hackers can’t get their hands on your details. Apart from Captain Cooks Casino security, it’s essential that all players from Canada are confident that the outcomes of the casino games are completely random and fair. One of the world’s largest and best-known independent software auditors, eCOGRA, is responsible for constantly checking the RNGs (Real Number Generators) to ensure they are completely free from any sort of bias. At the bottom of the splash page, there’s a link marked “Fair Play.” Clicking this takes you to the ECOGRA monthly reports so you can see first-hand that the games are fair, the casino is honest, and your funds are protected at all times.
Captain Cooks Casino Responsible Gambling Measures in Canada
Captain Cooks Casino Canada has a special page dedicated to helping any player who finds themselves falling into gaming issues. It begins with a list of best practices for players when they’re gambling online at Captain cooks casino online. These include advice such as having a pre-set budget, not gambling when drunk, taking breaks, and refraining from chasing losses. For all players who may have worries about gambling issues, there’s a useful “quick self-assessment test” from begambleaware.org. To further aid you in seeing how your gambling might be affecting other parts of your life, Captain Cooks Casino allows players to see their transaction history so they can examine their overall casino spending habits.
For those looking for practical solutions to developing problems, Captain Cooks Casino offers a range of tools available on the website. Before accessing these tools, ensure you have the correct Captain cooks login details. The first of these tools is the possibility of setting deposit limits. These can be daily, weekly, or monthly. Unfortunately, you can’t set these yourself on the Captain cook casino login page, but must contact customer support to do so. In truth, this feels like an unnecessary step. Likewise, with the self-exclusion tool. This comes with a couple of options. The first is a “cooling off” period of between 24 hours and 6 weeks. The second part consists of a 6 month self-excursion period. Once again, there’s a procedure to follow, which starts with contacting customer support. Given the Captain cooks casino reviews, we feel that if they take problem gambling seriously, then players should be able to set limits and self-exclude directly on the website itself.
Finally, some organisations that deal with problem gambling are listed, including GamblersAnonymous and ncpgambling.org. When contacting either of these, you’ll be met with a sympathetic ear and plenty of practical advice. So, if you are becoming concerned about your gambling at Captain cooks casino mobile, please don’t hesitate to reach out for help.
Player Experiences at Captain Cooks Casino
We should begin by saying that public testimonials and reviews should be taken with a pinch of salt. In the age of the Internet, they are exceedingly easy to falsify, with many sophisticated businesses selling fake users and reviews. With all online casinos in cut-throat competition to get onto the first page of Google Search, they may resort to every trick in the book. It’s also worth keeping in mind that many websites offering casino reviews are affiliated with the sites in question. This is a clear conflict of interest, as the reviewer is making money by promoting the site under review. Nevertheless, here are some reviews gathered from around the Internet.
- VM: “I enjoy Captain cooks casino more than any other site it’s fast and I know the site I’ve had great rewards 👍💯.”
- Leah-Jo: “I absolutely love this casino! The penny slots are my favourite, I can spin to my hearts content without breaking the bank!”
- MG: “Thank you for your patience and time to get me logged in on this casino account.. Good stuff Casino Rewards I appreciate you caring for your costumers.”
- Kimberley Mackay: “There wasn’t help on my issue. Sometimes I wish I could talk to someone. This robot chat is a bad set up. Trying to get answer but I get the same repeated questions so frustrating. Makes me want to leave these sites.”
- LR: “Some games freezes, then restarts, or blocks me out!!”
- DH: “You are the only casino that sends mail bonuses and respects how much I play at Captain Cooks Thank You.”
- Belinda Starblanket: “I rate 5 stars to casino rewards for all the fun and good games.”
Comparison of Captain Cooks Casino with Other Online Casinos in Canada
In truth, Captain Cooks Casino doesn’t hold up very well in comparison with other casinos available to players from Canada. With only one games provider, it lacks the full selection of exciting games that all casinos need in order to attract new players. Without live dealer games, it’s difficult to take them seriously. The design is lacklustre, dated, and unappealing, especially when compared with the gorgeous design that Casumo Casino sports. The Welcome Bonus is also lacking. The 100 Free Spins sound good on paper, but on a slot with an RTP of just 88%, along with wagering requirements of 200x, makes it is hardly worth the effort. Contrast this with 888 Casino, whose Welcome Bonus is 88 Free Spins plus CAD$1,500, and all with just a 30 x rollover requirement, and it’s easy to see why Captain Cooks Casino is starting to look less appealing.
Mobile Experience Comparison Table
Captain Cooks Casino falls woefully short when it comes to the number of games available on its mobile casino platform. Once again, the problem lies in supporting a single software provider and the comparison with other competitors is quite explicative.
|Casino||Captain Cooks Casino||888 Casino||Casumo|
|Number of mobile games||300||2,000+||850|
Understanding Casino Terms at Captain Cooks Casino in Canada
If you’re just starting your online casino journey at Captain Cooks Casino, then it’s essential to have a good grasp of the jargon used. Below we’ve put together a glossary of the most common terms along with their meanings.
- Affiliate: Someone who’s paid a commission to bring new players to an online casino.
- Bankroll: The total amount of money available to pay with.
- Betting Limits: The minimum and maximum bets allowed to be placed.
- Bonuses: These are rewards given to casino players for completing certain actions.
- Free Spins: A reward to slot players to help them play for longer.
- High Roller: A player who has large sums at their disposal and isn’t afraid of making big bets.
- Jackpot: The total amount of cash a player can win by playing the slots in one go. These can be either fixed or progressive. The former is a pre-set amount, with the latter consisting of small contributions that build up to large amounts over time.
- Return to Player (RTP): this is the amount of money, expressed as a percentage, that a player can expect to win compared with his total spend. We suggest you stick with games with an RTP of at least 95% or more.
- Software Provider: The company that designs the games. For the best online casino experience, find a casino with as many software providers as possible.
- Wagering Requirements: The number of times a player must bet before they can make a withdrawal.
- Welcome Bonus: An incentive to attract new payers to the casino. It often consists of a bonus that doubles your bankroll.
With its long history, Captain Cooks Casino certainly brings a huge amount of casino experience to the table. In addition, it’s 100% safe, and offers great customer service, bonuses, a tiered Captain Cooks Casino loyalty program, and some great games. But the real question for Canadian players is whether there are better online casino options out there. Here’s the thing. The design is woefully outdated and super hard on the eyes with its 1980s amateur feel. Having but a single games provider also has its limits with the selection of titles being much less than many other online casinos.
Then there’s the fact that there are no “real” live dealer games. Just video clips that play during the gameplay, but without the all-important interaction that comes from playing with a proper live dealer. Though the Welcome Bonus looks generous at first sight, the wagering requirements of 200x are going to prove off-putting to many online players. Then there’s the “Live Chat” customer support which is staffed by robots with automated answers. Yes, we’ll be the first to admit that Captain Cooks Casino is a solid casino in which to enjoy yourself, but the truth of the matter is that there are so many other Canada-facing online casinos that offer so much more. With this in mind, Captain Cooks Casino is hard to recommend.
- Who owns Captain Cooks Casino?
The Captain Cooks Casino brand is owned by Fresh Horizons Limited and is part of 28 sister online casinos managed by the Casino Rewards Group.
- Is there a Captain Cooks Casino licence?
To put all players from Canada at ease, Captain Cooks Casino has a couple of Canadian gaming licences. One is from the Kahnawake Gaming Commission, and the other is from the Alcohol and Gaming Commission of Ontario.
- Is Captain Cooks Casino safe?
Yes, it is. All personal and banking information is protected by 128-bit encryption, which stops anyone from seeing data as it's being transmitted over the Internet.
- What kind of games does Captain Cooks Casino offer?
Though the majority of games will be slots and table games from the software game developer Microgaming, the website now has a number of live dealer games from Evolution Gaming.
- What are the available payment methods at Captain Cooks Casino?
Captain Cooks Casino has 18 payment options, including all major credit and debit cards. Also, you can use eWallets like Skrill and Paypal, bank transfers, and prepaid vouchers. The minimum deposit is CAD$5.
- What are the withdrawal options and limits at Captain Cooks Casino?
There are multiple ways to make withdrawals, with credit cards, eWallets, eChecks, and bank transfers all acceptable methods. Only bank transfers carry a fee. Captain Cooks Casino has a 48 waiting period after the initial withdrawal request.
- What kind of bonuses and rewards does Captain Cooks Casino offer?
For a first deposit of just CAD$5, all brand-new players to the website receive 100 Free Spins on a progressive jackpot slots with the chance to win CAD$1 Million. Furthermore, Welcome Bonuses are available on the second, third, fourth and fifth matched Captain Cooks Casino deposit options. Take note that the first two deposits come with extremely high wagering requirements of 200x.
- Is there a loyalty program at Captain Cooks Casino? If so, what does it include?
The Loyalty Program is run by Casino Rewards and allows players to collect VIP status points. The program has 6 levels, with more points being awarded the higher you climb. These points can be redeemed as bonuses, birthday gifts, monthly promotions, material prizes, as well as giving access to exclusive games with higher betting limits.
- Can I play at Captain Cooks Casino on my mobile device?
Yes, you can. There’s both a mobile version of the website and an app for Android users. The mobile website is optimised for the smaller screen, but it should be noted, doesn’t offer the complete Captain Cooks Casino games catalogue.
- What are the customer support options at Captain Cooks Casino?
Captain Cooks Casino offers all players a 24/7 Live Chat customer support option. You’ll receive an answer to any question on the spot by speaking directly with an agent. If you’re not in a rush, then send an email to [email protected]. This should be processed within 48 hours.
- In which languages is Captain Cooks Casino available?
The website is available in English, German, or French, with a button at the very top of the webpage allowing you to toggle through these language options.
- Who are the software providers for Captain Cooks Casino?
Like other Canadian-facing casinos from the Casino Rewards Group, Captain Cooks Casino focuses on games from Microgaming. There are also a few games from Real Dealer Studios.
- What is the minimum deposit at Captain Cooks Casino?
No matter what banking method you use to make a deposit, the minimum amount for Canadian players is CAD$5.
- Does Captain Cooks Casino have a live dealer section?
No, it does not. However, they offer the next best thing, Real Dealer games. These are pre-recorded video clips that are integrated into the gameplay. So, certain actions trigger particular clips. The whole experience works very well, though, unlike with real live dealers, there’s no way to interact with your dealer.
- How do I register an account at Captain Cooks Casino?
Simply click the “Signup” button, and fill in all the required information, including full name, address, and age. Keep in mind that when you make your first withdrawal you’ll need to provide a lot more information to satisfy the website’s KYC (know your customer) regulations.
- What measures does Captain Cooks Casino take to promote responsible gambling?
Captain Cooks Casino has a dedicated page for problem gambling that lists a number of tools, as well as practical advice. Players are advised to contact the casino support team in order to begin either setting deposit limits or self-exclusion. You’ll also find links to a couple of problem gambling organisations.
- Can I play games for free at Captain Cooks Casino?
Unfortunately, the vast majority of slots cannot be played in Demo Mode. Furthermore, you can’t even see the slot selection on the website until you register.